Return Request Period

Eligible items may generally be returned within 30 calendar days from confirmed delivery.

To stay within the return window, please contact us before the 30-day period expires.

Submitting a request within this period does not automatically guarantee approval, as the item must still meet the applicable return conditions described below.

How to Start a Return

Before shipping a product anywhere, please email:

Include as much relevant information as possible, such as:

• Your order number
• The name or description of the item
• Why you would like to return it
• Clear photographs or videos where useful
• Photos of the packaging and shipping label if the order arrived damaged, incomplete, or incorrect

Once we review your request, we’ll let you know the next step and provide return instructions if the request is approved.

General Return Conditions

For a return based on preference, change of mind, or another reason not caused by a product or fulfillment issue, the item should generally be:

• Unused
• Complete
• In its original condition
• Free from intentional damage or alteration
• Returned with included accessories and parts
• Packaged appropriately for return transit
• Suitable for reasonable inspection
• Linked to a valid order number or proof of purchase

Opening the delivery package does not automatically make an item non-returnable.

You may inspect the product, but please avoid using, modifying, damaging, or excessively handling it if you may want to send it back.

Special Care for Workspace Products

Because lumovanta™ offers desktop organizers, cable-management accessories, device stands, charging organizers, storage products, and other workspace tools, some products may include:

• Coated surfaces
• Molded components
• Adhesive parts
• Fabric or stitched sections
• Metal hardware
• Adjustable mechanisms
• Protective pads
• Removable inserts

Please handle these parts carefully during inspection.

Removing protective films, installing adhesive components, bending parts beyond intended use, or causing visible wear may affect whether a preference-based return can be accepted.

Small Product Differences

Minor differences can occur between products or manufacturing batches.

These may include slight variation in:

• Color tone
• Surface finish
• Texture
• Material appearance
• Stitching
• Molded details
• Dimensions
• Weight
• Packaging

These minor differences are not necessarily defects when they do not materially affect normal function.

If you simply decide that the color, size, finish, shape, or overall appearance isn’t right for your desk setup, you may still request a return within the applicable return window.

Unless there is a confirmed issue attributable to us, this would generally be treated as a preference-based return.

Return Address & Approval

Our registered address is not necessarily the warehouse used to process returns.

Once a return has been reviewed and approved, customer support will provide:

• The correct return destination
• Packing instructions
• Any required return information
• Additional reference details where applicable

Parcels sent without approval, to an incorrect address, or to a location not provided by customer support may be delayed, rejected, lost, or impossible to process properly.

Items That May Not Qualify for Preference Returns

Certain products may not be eligible for a change-of-mind or preference-based return because of their condition, customization, or other legitimate reasons.

Examples may include:

• Customized or personalized products
• Gift cards
• Items clearly marked Final Sale
• Products identified as non-returnable before purchase
• Products materially altered after delivery
• Products damaged through misuse
• Items missing important parts or accessories
• Products returned in a condition that prevents reasonable inspection

Discounted products are not automatically excluded from returns.

A discounted or promotional item may still qualify unless it was clearly identified as Final Sale or non-returnable before purchase.

Nothing in this section is intended to remove rights that cannot legally be excluded under applicable consumer law.

Damaged, Defective, Wrong, or Missing Items

Please inspect your order reasonably soon after delivery.

If an item arrives:

• Damaged
• Defective
• Incorrect
• Incomplete
• Materially inconsistent with its description

Please contact us within 7 calendar days after delivery where reasonably possible.

Please include:

• Your order number
• A description of the problem
• Clear photographs or video
• A photo of the outer packaging
• A photo of the shipping label

Once the issue has been reviewed and confirmed, we may provide an appropriate:

• Replacement
• Reshipment
• Refund
• Return solution
• Other reasonable remedy

If the issue is confirmed to result from an error attributable to us, you will not be required to bear additional costs caused by that error.

Who Pays for Return Shipping?

Preference-Based Returns

If you return an item because of:

• Change of mind
• Personal preference
• Size or style preference
• Incorrect customer selection
• Appearance preference
• Another reason not caused by us

You will generally be responsible for the return shipping cost.

Original shipping charges are also generally non-refundable for preference-based returns.

Confirmed Error Attributable to Us

If we confirm that the item was:

• Damaged
• Defective
• Incorrect
• Incomplete
• Materially inconsistent with the applicable product description

Because of an error attributable to us, we will provide an appropriate solution without requiring you to bear additional costs caused by that error.

Applicable original shipping charges may also be addressed as part of the approved resolution.

Sending Back an Approved Return

For preference-based returns, we strongly recommend using a reliable shipping service that provides tracking.

Please keep:

• Your shipping receipt
• Tracking number
• Any return documentation

Keep these records until your return has been fully processed.

We cannot guarantee receipt of a parcel that is:

• Sent without tracking
• Sent to the wrong location
• Sent to an address not provided by our support team

For preference-based returns, the customer is generally responsible for the parcel until it reaches the approved return destination.

Return Inspection

Once an approved return reaches the designated facility, the item may be inspected.

The review may check whether:

• The correct product was returned
• All expected parts are included
• The condition matches the return request
• The item meets the applicable eligibility requirements
• There is visible damage unrelated to the original claim

If the return satisfies the applicable conditions, the refund process can move forward.

Refund Timing

After an approved return has been received, inspected, and accepted, an eligible refund will generally be initiated within:

Refunds are usually issued to the original payment method.

Please note that after we issue the refund, your bank, card provider, or payment service may require additional time before the credit appears in your account.

That extra posting time is controlled by your financial provider rather than lumovanta™.

How Refunds Are Issued

Approved refunds are normally returned to the original payment method used for the purchase.

If that payment method can no longer receive the refund, our support team may coordinate with the applicable payment provider to determine an appropriate alternative where permitted.

In some situations, we may determine that a refund or replacement can be provided without requiring the item to be returned.

This may depend on factors such as:

• Product value
• Nature of the issue
• Shipping cost
• Available evidence
• Condition of the product
• Practicality of return shipping

This decision is made after the case has been reviewed.

Exchanges

Exchange availability depends on current inventory.

If the requested item is available, we may be able to arrange an exchange as part of an approved solution.

If a direct exchange is not practical or the replacement is unavailable, we may ask you to:

• Complete an approved return
• Place a new order for the preferred product

Please remember that small manufacturing differences may exist between units or batches.

Canceling an Order

Changed your mind before the order ships?

Contact us as soon as possible at:

We will make reasonable efforts to cancel an order before fulfillment begins.

However, cancellation may no longer be possible once an order has entered:

• Processing
• Fulfillment
• Packing
• Shipment preparation
• Dispatch

If an order is successfully canceled before fulfillment, no separate cancellation fee is charged.

What If the Return Package Is Lost?

If you are responsible for arranging a preference-based return and the parcel is lost before reaching the approved return facility, please contact the carrier used for the return shipment.

This is one reason we strongly recommend using a trackable shipping service.

A refund generally cannot be completed until the approved return is received unless customer support has specifically confirmed another resolution in writing.

Partial Refunds

In some circumstances, only a partial refund may be appropriate.

This may apply, for example, where an otherwise eligible return:

• Is missing non-essential included components
• Shows handling beyond what is reasonably needed for inspection
• Has reduced value because of customer-caused condition changes

Any applicable adjustment will depend on the circumstances and will be reviewed before a final decision is made.

This section does not apply where applicable law requires another outcome.

Your Consumer Rights

This policy explains the standard return and refund process for lumovanta™ purchases.

It is not intended to limit or exclude any consumer rights or remedies that cannot legally be waived under applicable law.

Where mandatory consumer-protection rules provide stronger rights, those legal requirements will apply.

Need Help With a Return?

Not sure whether your item qualifies? Contact us before sending anything back.

Please include your order number whenever possible so we can review the request more efficiently.